Return and Refund Policy

Effective Date: 1.9.23

1. Returns:

1.1 Handmade Products: Kindly read the specifications mentioned against each product while placing your order on our website.We take extra care during packaging to make sure there won't be any damages from our side.We have a No return policy for handmade products. Incase of minute damages during logistics we will have our damage repair team sent over to your place to fix it and the costs will be handled by Ivaah Home LLP. 

1.2 Defective or Damaged Products: If you order and receive a product under a Non Handmade or Return applicable and is defective or damaged, please contact our customer support within 24hrs of receiving the item. We will provide instructions for returning the product. Once we receive the returned item, we will inspect it and, if deemed defective or damaged, we will offer you a replacement or a full refund.

2. Refunds:

2.1 Processing Time: Refunds will be processed within 24 hrs of receiving the returned item and inspecting its condition. You will receive an email notification once your refund has been processed. The refund will be issued using the same payment method used for the original purchase.

2.2 Exclusions: Please note that Handmade items are exempt from being returned or refunded, and the same is mentioned against every product on the website. Kindly make sure you check all the details before placing your order. 

    3.Contact Us:

If you have any questions or concerns regarding our Return and Refund Policy, please contact our customer support at support@ivaahhome.com or reach out to us at +91 9000306967

    4.Changes to this Policy:

We reserve the right to modify or update this Return and Refund Policy at any time. Any changes will be effective immediately upon posting the updated policy on our website.